Outsourcing emerged as an ubiquitous term in the business world which  simply refers  to the act of commissioning a third party, usually, offshore to do non-core activities or some functions within for the company. One of the most recognized type of outsourced function is the call center. Call centers became hot items in countries like India and the Philippines. These two countries are rivals in the call center outsourcing services and other Business Processing Outsourcing services. Both  are known to be the best location in the world for the said industry.

Moreover, both countries possessed skilled IT workers and many English-speaking people. And there had been comparisons with what these two can offer. It has been said that being a former American colony, the Philippines is way ahead than its major competitor. This is for the reason that the country’s education system was patterned after the American education system and this included American-style diction and pronunciation of the English language. This gave Filipinos a neutral or an almost American accent, which is a big advantage in dealing with the mostly American client. Contrary to this, the call center industry of India has been criticized for having a language barrier primarily because Indians, being a former British colony, were educated in British-style English compounded by the heavy Indian accent.  

Another is, it is not just the fact that the people in the Philippines can speak fluent English, the country is as well found to have great availability of much skilled manpower.   A study conducted by the Swiss International Institute for Management Development in 2004 found that among Asian countries, the Philippines was number one in the availability of skilled labor. In addition to that, there has been a survey administered by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. that showed that “Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India”. The reason why call centers had emerge faster than a blink of an eye in the country. And the uncertainty of which,  does it best,  is not a so-hard thing to think about. However,  many had already taken their sides in matters like this. And their opinions were good enough to turn those uncertainties into certainties.